IS MY CREDIT CARD INFORMATION SECURE?

YES. WHEN YOU PLACE AN ORDER, YOUR CREDIT CARD INFORMATION IS SECURE AND ENCRYPTED. AT THE CHECK-OUT SCREEN, YOU WILL SEE THE SECURITY LOCK LOGO. YOU CAN ALSO CHECK THE URL IN YOUR BROWSER; AT THE PAYMENT SCREEN THE HTTP WILL CHANGE TO HTTPS TO SHOW THAT THE CONNECTION IS SECURED.

HOW MUCH IS SHIPPING?

WE’RE HAPPY TO OFFER $5 FLAT-RATE SHIPPING AND HANDLING TO ALL OUR US CUSTOMERS. THIS INCLUDES PRIORITY MAIL SHIPPING VIA USPS, WITH TRACKING.  FOR OUR INTERNATIONAL CUSTOMERS, WE OFFER USPS SHIPPING. AT CHECKOUT, WE HAVE A SHIPPING CALCULATOR TO CALCULATE EXACTLY HOW MUCH IT WILL COST FOR VARIOUS OPTIONS.

DO YOU SHIP INTERNATIONALLY?

YES! WE OFFER USPS SHIPPING TO CANADA, THE U.K., IRELAND, FRANCE, GERMANY, SPAIN, AUSTRALIA, BELGIUM, BRAZIL, DENMARK, FINLAND, ITALY, JAPAN, PORTUGAL, MEXICO, THE NETHERLANDS, NEW ZEALAND, NORWAY, SPAIN, SWEDEN, AND SWITZERLAND. WE ARE CONSTANTLY WORKING TO EXPAND AVAILABILITY, AND IF YOU HAVE A REQUEST THAT WE SHIP TO A SPECIFIC COUNTRY, FEEL FREE TO LET US KNOW! PLEASE NOTE THAT FIRST-CLASS MAIL INTERNATIONAL PARCEL DOES NOT INCLUDE TRACKING, AND THAT, REGARDLESS OF SHIPPING TYPE, IMPORT FEES, TAXES, AND DUTIES ARE THE CUSTOMER’S RESPONSIBILITY.

AFTER I’VE PLACED AN ORDER, HOW LONG WILL IT TAKE FOR ME TO GET IT?

MOST ORDERS SHIP THE NEXT BUSINESS DAY. AFTER YOUR ORDER SHIPS, YOU WILL BE SENT AN EMAIL WITH THE TRACKING NUMBER. (IF YOU DON’T RECEIVE THIS, PLEASE CHECK YOUR BULK OR SPAM FOLDER AS SOMETIMES THE EMAIL CAN END UP THERE.) ORDERS SENT WITH $5 FLAT-RATE SHIPPING USUALLY ARRIVE WITHIN 1 TO 5 DAYS; ORDERS TO CANADA WILL TAKE FROM A FEW DAYS TO A FEW WEEKS DEPENDING ON THE METHOD SELECTED. IF YOU NEED YOUR ITEM(s) RIGHT AWAY, WE OFFER EXPEDITED SHIPPING OPTIONS AT CHECKOUT.

MY ORDER HAS SHIPPED, AND I THINK I SHOULD HAVE RECEIVED IT BY NOW, BUT I HAVEN’T.

WHEN YOU TRACK YOUR ORDER, IF YOU FIND A PROBLEM OR DELAY, PLEASE CONTACT US AND BE SURE TO INCLUDE YOUR NAME AND ORDER NUMBER, AND WE’LL LOOK INTO IT FOR YOU.

MY BANK ACCOUNT SHOWS THAT I WAS CHARGED TWICE! WHY DID THIS HAPPEN?




IF YOU ATTEMPTED TO ORDER MORE THAN ONCE (FOR EXAMPLE, IF YOUR CARD WAS FIRST DECLINED), OFTEN YOUR BANK WILL PUT A HOLD ON YOUR CARD FOR EACH ATTEMPTED TRANSACTION, REGARDLESS OF WHAT WENT THROUGH ON OUR END. ALSO, SOME BANKS PUT A HOLD ON A CARD TO CHECK AVAILABILITY OF FUNDS. IF YOU ONLY PLACED ONE ORDER BUT THE EXTRA CHARGE DOESN’T DROP OFF ONCE YOUR CASE SHIPS, PLEASE CONTACT YOUR BANK OR CREDIT CARD COMPANY.